Community Harvest Faq

FAQ

DELIVERY & PICKUP

We currently deliver to the Omaha/Council Bluffs metro area. Upon creating your account, you will see the available delivery zones based on your address.

Delivery occurs weekly on Saturday and Sunday between 8am and 5pm.

Currently our delivery routes are based upon proximity and do not allow for custom delivery days/times.

You may pause your orders at any time during the cutoff window.  The cutoff window to make changes to your account is Noon on Friday prior to your delivery (i.e. make changes by Friday, June 18th for changes that affect your June 25th order). If you do not make changes within the cutoff window, you will be charged for that week’s order. 

  1. Login to your account
  2. Choose the “Delivery Hold” tab.
  3. Enter the dates in which you would like to pause services.
  4. Click the “Save” button in the top right corner. 
  5. Your next delivery date will be displayed in the Summary Box underneath “Next Distribution”.
  6. If you have any issues, contact us at ask@nmepomaha.org.

 

You are not required to be home for deliveries. Community Harvest deliveries are “contact-less”. Our drivers will follow any instructions left on your account to ensure your package is on a step, stoop, porch or deck. Please note that food should be refrigerated within 2 hours of delivery to avoid spoilage. 

Yes. We deliver to apartments. We do ask that you include any special instructions for delivery in your account notes upon sign up. 

There is a $3-$5  fee per delivery based on delivery zones. 

Curbside pick up is available at Cups Café at Florence, located on the main level of the No More Empty Pots Food Hub on the corner of 30th & Wilit St. (8501 N. 30th St, Omaha, NE 68112).

Call 402-933-3588 or 402-690-0888 to let us know you have arrived. We will bring your order out to you!

Friday Pick Up: 8am – 10am
Saturday Pick Up: Noon – 2pm

Subscriptions may be set to weekly or bi-weekly delivery. Changes to your frequency may be done during the cutoff window Fridays at Noon for the upcoming order. 

  1. Login to your account
  2. In the Summary box on the right of your account, click the “Change” button in the Subscription section. 
  3. Choose your subscription item and frequency from the drop down
  4. Click “Add” to subscribe
  5. Choose your quantity then click the “Save” button in the top right corner. 
  6. Your new frequency will be displayed in the Summary Box underneath “Subscription”.
  7. If you have any issues, contact us at ask@nmepomaha.org.

  

ORDERING OPTIONS

No. Community Harvest offers a farmer’s choice/chef’s choice style of CSA’s and prepared meals that utilize what locally available and in season. 

Currently we are not offering a pick and pack option for CSA’s however, you may add on value-add items such as eggs, dairy, bread etc. to your order.

Community Harvest offers a variety of scratch made and locally sourced foods items, gift packs, activity kits, swag and more in our store. These items can be purchased on a one-time basis and do not require subscription. Product availability may vary. 

Click here to visit the store. 

If you ARE ordering a prepared meal or CSA you must subscribe. You can manage small orders by utilizing a bi-weekly delivery. You can cancel your subscription at any time and will receive any products you have already been charged for.

You may pause your orders or cancel your subscription at any time during the cutoff window.  The cutoff window to make changes to your account is Noon on Friday prior to your delivery (i.e. make changes by Friday, June 18th for changes that affect your June 25th order).If you do not make changes or cancel within the cutoff window, you will be charged for that week’s order. All orders after that will be cancelled. To cancel your account, please contact our Customer Care Team at ask@nmepomaha.org or 402-933-3588.

Community Harvest prepared meals and CSA’s are produced in a facility that handles peanuts, wheat and soybeans. Some recipes may contain eggs and dairy. Our goal is to avoid the top major allergens dairy, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat and soya, but we cannot guarantee that all meals and boxes will be allergen free. Upon registration, enter your allergens and dietary restrictions so that we can prepare your items accordingly when possible.

PAYMENT

No More Empty Pots accepts all major credit cards for online purchases.  Cash/Check payments are accepted in person at the NMEP Food Hub. Cash/check payments must be received prior to product delivery. SNAP/EBT payments are accepted via phone or in person at the NMEP Food Hub at pick up. SNAP/EBT may be used to purchase both Prepared Meals and CSA’s.

CSA’s receive a dollar for dollar match from Double Up Food Bucks.
See the table below to determine how your SNAP/EBT payments can be matched for CSA’s. 

 
Payment plans available.  If you you have questions about SNAP/EBT or payment plans, contact Julia at 402-690-0888 or communityharvest@nmepomaha.org.
Electronic forms of payment will be charged one day after your order is picked up/delivered. Cash, check and SNAP/EBT payments are due upon delivery.

There is a delivery fee of $3 per delivery. 

You may pause your orders or cancel your subscription at any time during the cutoff window.  The cutoff window to make changes to your account is Noon on Friday prior to your delivery (i.e. make changes by Friday, June 18th for changes that affect your June 25th order).If you do not make changes or cancel within the cutoff window, you will be charged for that week’s order. All orders after that will be cancelled. To cancel your account, please contact our Customer Care Team at ask@nmepomaha.org or 402-933-3588.

Although we do not accept tips, NMEP is committed to paying all staff a living wage of at least $15/hr. Donations may be made to sponsor a meal or CSA for individuals and families through our #madlove program. 

ABOUT THE PRODUCT

Yes! You can check out our recommended recipes in the Resource Hub. We also share recipes on our social platforms – Facebook and Instagram.

The produce used in the Prepared Meals and CSA’s are sourced from over 32 local gardens, farms, producers, vendors across the Omaha metro, Nebraska and Iowa. You can learn more about our producers in the Resource Hub.

No More Empty Pots puts priority in making sure the Prepared Meals and CSA’s offer a variety of nutrients, use minimal salts and sugars, and are plant-based.

Yes! Boxes and bags can be re-used for your own purposes or recycled at home through your local recycling receptacle pick-up. Glass bottles for milk are returned to No More Empty Pots, sanitized and reused by the producer each week. The prepared meal tray is compostable and the label sleeve is recyclable. For more information on zero waste best practices, visit our local zero-waste partner, Hillside Solutions.

Yes! You can sponsor Prepared Meals and CSA’s on behalf of an individual or family in your community. Donations may be made one-time or you can sign up for recurring donations. Check out our #madlove initiative to learn more about how you can pay it forward.

ORDER ISSUES

For order issues, please contact our Customer Care Team at ask@nmepomaha.org or 402-933-3588.

COVID-19 SAFETY

All staff, including delivery drivers, are required to wear masks, gloves and use sanitizer. All surfaces in the delivery vehicle are sanitized before and after use. The delivery driver will call or text the customer upon arrival and leave packages in the designated area so that delivery is contactless.

All food is prepared in a commercial kitchen environment. Surfaces are sanitized before and after use. Staff are required to wear masks, hairnets, gloves and chef coats while working with food product. All staff are ServSafe Certified and follow current ServSafe and CDC recommendations for food handling. Click HERE for more information on food and Covid-19 safety.

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