Community Harvest Faq

FAQ

DELIVERY & PICKUP

We currently deliver to the Omaha/Council Bluffs metro area. Upon creating your account, you will see the available delivery zones based on your address.

Delivery occurs weekly Thursday – Saturday between 8am and 5pm.

Currently our delivery routes are based upon proximity and do not allow for custom delivery days/times.

i. Yes. [Insert instructions based on tool. Look in account settings and add dates of skipped deliveries] Your account balance will remain undrawn during skipped weeks.

You are not required to be home for deliveries. Community Harvest deliveries are “contact-less”. Our drivers will follow any instructions left on your account to ensure your package is on a step, stoop, porch or deck.

We may ask that apartment deliveries be left at an office if there is no where at the building to deliver if you are not home.

Yes. There is a flat delivery fee of $X charged every month per subscription or $X for non-subscription delivery.

Pick up is available at Cups Café at Florence, located on the main level of the No More Empty Pots Food Hub on the corner of 30th & Wilit St. (8501 N. 30th St, Omaha, NE 68112).

Subscriptions may be set to weekly or bi-weekly delivery. Any changes to frequency will be applied two weeks after making changes to your account.

ORDERING OPTIONS

Yes. Meals and CSA’s will be uploaded to the shop weekly.

Two or more options of meals will be posted weekly. You may choose any combination of the two meals. Some meals may have a limited number per order.

Currently we are not offering a pick and pack option for CSA’s however, you may add on value-add items such as eggs, dairy, bread etc. to your order.

If you ARE ordering a prepared meal or CSA you must subscribe. You can manage small orders by utilizing a bi-weekly delivery. You can cancel your subscription at any time and will receive any products you have already been charged for.

If you are NOT ordering a prepared meal or CSA, you may order other items from the store by creating an account and paying a one-time charge via your cart.

Subscriptions are paid 1 month in advance for a set number of deliveries weekly or bi-weekly. Cancellations of subscriptions must occur one week prior to the last delivery of the month.

  1. For example, Customer A signs up on Wednesday, April 28th. They’ve chosen to get 5 meals each week.
  2. They’ve been charged $140 for the next month of deliveries. Their first deliver arrives the week of May 12th and the last delivery they’ve paid for arrives the week of June 2nd.
  3. If no changes are made to the account, they will be charged again and receive another month of deliveries of 5 meals per week.
  4. If Customer A would like to change or cancel their subscription, it must occur no later than May 26th to ensure no additional charges are applied.

Community Harvest prepared meals and CSA’s are produced in a facility that handles peanuts, wheat and soybeans. Some recipes may contain eggs and dairy. Our goal is to avoid the top major allergens dairy, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat and soya, but we cannot guarantee that all meals and boxes will be allergen free. Upon registration, enter your allergens and dietary restrictions so that we can prepare your items accordingly when possible.

PAYMENT

No More Empty Pots accepts all major credit cards for online purchases. 

SNAP/EBT payments are accepted via phone or in person at the NMEP Food Hub at pick up. Payment plans available. 

Cash/Check payments are accepted in person at the NMEP Food Hub. Cash/check payments must be received prior to product delivery. Payment plans available. 

Contact XXX at XXX-XXX-XXXX or XXX@nmepomaha.org for questions regarding SNAP/EBT and/or payment plans.

You will be charged monthly on X date or when your pre-paid balance reaches $0. If you are making a one-time purchase, you will be charged at the time of purchase. 

Yes. There is a flat delivery fee of $X charged every month per subscription or $X for non-subscription delivery.

Cancellations of subscriptions must occur one week prior to the last delivery of the month.

Although we do not accept tips, NMEP is committed to paying all staff a living wage of at least $15/hr. Donations may be made to sponsor a meal or CSA for individuals and families through our #madlove program. 

ABOUT THE PRODUCT

Yes! You can check out our recommended recipes in the Resource Hub. We also share recipes on our social platforms – Facebook and Instagram.

The produce used in the Prepared Meals and CSA’s are sourced from over 32 local gardens, farms, producers, vendors across the Omaha metro, Nebraska and Iowa. You can learn more about our producers in the Resource Hub.

No More Empty Pots puts priority in making sure the Prepared Meals and CSA’s offer a variety of nutrients, use minimal salts and sugars, and are plant-based.

Yes! Boxes and bags can be re-used for your own purposes or recycled at home through your local recycling receptacle pick-up. Glass bottles for milk are returned to No More Empty Pots, sanitized and reused by the producer each week. The prepared meal tray is compostable and the label sleeve is recyclable. For more information on zero waste best practices, visit our local zero-waste partner, Hillside Solutions.

Yes! You can sponsor Prepared Meals and CSA’s on behalf of an individual or family in your community. Donations may be made one-time or you can sign up for recurring donations. Check out our #madlove initiative to learn more about how you can pay it forward.

Yes. Receive $10 credit for every person you referred that signs up for a member subscription.

ORDER ISSUES

COVID-19 SAFETY

All staff, including delivery drivers, are required to wear masks, gloves and use sanitizer. All surfaces in the delivery vehicle are sanitized before and after use. The delivery driver will call or text the customer upon arrival and leave packages in the designated area so that delivery is contactless.

All food is prepared in a commercial kitchen environment. Surfaces are sanitized before and after use. Staff are required to wear masks, hairnets, gloves and chef coats while working with food product. All staff are ServSafe Certified and follow current ServSafe and CDC recommendations for food handling. Click HERE for more information on food and Covid-19 safety.

Translate »